Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation. For more support, please feel free to contact our customer service team.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
If your water faucet is very low and it is unable for you to install the timer, maybe you can try to use a soft hose to install on the faucet before you install the timer.
We are so sorry for the inconvenience. About the thread issue, we have do many tests and we decided to exchange the plastic to ABS plastic next year.
Moreover, metal thread had been applied on some versions. If your thread do not damaged badly, is it possible for you to wrap some teflon taps on the water faucet before installation. The teflon taps can make the timer and faucet connection well.
If the thread is badly damaged, would you please take a photo of it and send it to service@rainpointus.com with your order ID.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
Sorry for the inconvenience. We consulted this with our technicians to inspect the relevant batches of products.
We found that it may be caused by the following reasons：
The plastic quality of the product is not good, it will become brittle after long-term storage, and it is easy to break under the action of external force.
The design of the connection between the timer inlet and the faucet is unreasonable and cannot withstand a lot of pressure.And we make three steps to improve our item to solve this issue.
A. We have reinforced the water inlet pipe and added multiple diamond-shaped cylinders on the inside of the pipe to consolidate the connection.
B. For next year version, we will exchange plastics to ABS plastics,
C. We developed metal thread for some versions.
If you have any good idea about how should we do to solve this issue, please spread your words and we will highly appreciate it.To fast solve your issue, please contact our service team to make a replacement for your item.
Sorry for the bother. We found out the reason of this issue is that the welding issue. We asked our technical to try another way about welding and it works great. We have applied it to all items. Please contact customer service team to replace for a new one.
We are sorry for the inconvenience.
For the valve might be stuck for some reason/shipping/long storage. Would you please try 5-10 times manual watering to check if it can work well.
Steps for one time manual watering:
1. Keep the tap turned off and turn the timer dial to ON；
2. Press and hold OK button for 3-5 sec enter manual mode；
3. Click OK button to open the valve；
4. few seconds later turn the dial to OFF to turn off the valve.
Valve stuck issue can easily solved if you can manual turn it on and off for multiple times. Please have a try. If not, please contact our customer service team for further support.
Sorry for the bother. Please check if the filter and hose gets stuck by particles. If yes, please clean the filter or exchange it to a new one.
You can check it as below steps.
1. Check If water comes out with strong flow if the water faucet attached nothing. If not, the water pressure is low for your water faucet.
2. Check If water comes out with strong flow after attach the timer (no hose). If not, something stuck inside the timer or the filter is stuck. Please clean the filter and the timer.
3. Check If water comes out with strong flow after attached hose on the timer outlet. If not, your hose reduce the water flow or the hose get stuck by something inside.
If your problem cannot be solve, please contact our customer service team for further support.
Sorry for the bother. Would you please check
1. is the battery unit rusted?
2. are batteries install reversed?
3. are batteries specifications right?
Kindly note we only suggest to use brand new alkaline batteries for our item. Carbon and rechargeable batteries are not suggested.
If your issue cannot be solved after you try above troubleshooting, please contact our customer service team for further support.
Sorry for the bother.
We take this issue very seriously and consulted product technical engineers.
They told me that the digital sprinkler timer uses an LCD display. Under direct sunlight for a long time, the surface temperature of the LCD display may exceeds 50℃ (122 ℉), then it will turn on self-protection and temporarily blank (not display). But normally this doesn't affect the timer's internal programs and valves, your timer will keep running according to the schedule you have set. The temporary screen blank (not displayed) will resume normal at night or the next morning when the surface temperature cools down.
To avoid exceptions, and to better solve your issues, could you help me with the following troubleshooting?
1. Please check whether the battery compartment and battery are normal.
(If the battery is loose or dead, the display will not show too)
2. Please check whether your timer display recovers at night or the next morning, after the surface temperature of the display has dropped for a period of time.
Please have a try.
If your issue cannot be solved after you try above troubleshooting, please contact our customer service team for further support.
Sorry for the bother. We checked this with our engineers. They said it is a factory testing mode. Please try to hold the OK button and re-install the batteries and check if it works great. If not, please contact our customer service team for further support.
For this issue, first of all, please check if your timer connect to the faucet tightly. Normally, if there is a small gap between the timer and faucet, it is easily to cause leaking issue. Secondly, please check if the thread is damaged.
There is no doubt that damaged thread will cause the leaking issue. Thirdly, please check if the filter and seal ring is in good condition and in right position. The filter is very important for sealing. If the filter is damaged or missed, it is easily cause leaking issue. If the filter and seal ring are good and in right position, please wrap some teflon taps on the water faucet to check again.
If the leaking issue still exit, please take some photos to show the leaking issue and send to service@rainpointus.com. Our customer service team will offer further support for it.
We are so sorry for bother. It sounds like the inner mold is damaged. This issue happens sometimes during the shipping or the timer was hit. please take some photos to show the issue and send to service@rainpointus.com.
Our customer service team will offer further support for it.
For this issue, it might be caused by two seasons.
First of all, it might cause by the valve issue. If the valve get stuck by some reason and do not close in good position. The water will leaks out from the outlet. To solve this issue, please try multiple manual watering to make the valve in good position. The other reason for outlet leaking might be the connection between the outlet and hose is not tight enough. If there is a small between the outlet and hose, it cause leaking issue too.
Yes, you can manual water your plants without changing your current plan.And as you can check, there are two valves for this item. You can choose to turn on one valve or both two valves at the same time. Please check the buttons on the timer. There is one marks OK/MANUAL on it.
Please hold and press the OK/MANUAL button to enter the manual watering mode. You can check the word manual on the screen after you enter the mode. And you can use the +/- buttons to edit the manual watering time. If you want to turn on both valves, please press the ZONE button for three times. You can check the screen bottom and check if both valves be selected. If you just want to turn on one valve, you can use the ZONE button to select your wanted zone. Then press OK button to start your manual watering.
If you want to set for plans for this item, kindly note you can set two same plans for both valves or two different plans for two valves. It depends on the needs of you plants.
To set for a plan, you need to set up the current time, watering start time, watering frequency, and Irrigation duration.
Current time - Please turn the dial to SET CLOCK page, and use the +/- buttons to edit the current time and turn the dial to another page to save your setting. Please make sure you edit the correct time. It is very important for the plan to run as you want.
Watering Start Time - please turn the dial to START TIME to set for the first time you want the irrigation to start. Please use the +/- buttons to edit the first irrigation time and turn the dial to another page to save your setting.
Watering Frequency - please turn the dial to HOW OFTEN page to set for the watering frequency you would like to irrigate. You can set it from 1 hour to 12 hour, or from 1 day to 7 days. It depends the needs of your plants. Please use the +/- buttons to edit and turn the dial to another page to save your setting.
Watering Duration - please turn the dial to HOW LONG page to set for the duration you want for each irrigation. Please use the +/- buttons to edit and turn the dial to another page to save your setting.
Before you set for the watering start time, watering frequency, and watering duration, you need to check on the screen bottom to make sure it is for the valve you want (you can press ZONE button to change zone). Please keep it in mind, you nee to set twice watering start time, watering frequency, and watering duration because you have two valves.
After those setting, please turn the dial to ON page. Then the irrigation plan will go auto. Just keep it in mind to check the batteries status for maybe every week or every month.
This item can set for watering delay for rain day or you just want to stop one time irrigation without changing the exist irrigation plan. You can check there is a +/delay button on the time. Please press and hold this button for around 3-5 seconds. You can check the word Delay on the screen after you enter the mode. And please check the screen bottom to make sure you are in the zone you want to set for the watering delay. You can use ZONE button to change zone or select both zones. Then you can use the + button to edit the delay time as 24 hours or 48 hours or 72 hours. Please press OK button to activate the delay mode after you choose the delay time. Kindly note to delay 24 hours, it do not mean your current plan will be on in 24 hours. It mean all the plans in the 24 delay hours will not be activated.
If you want to exit the delay before it finish. You can press and hold the +/delay button for around 3-5 seconds to exit it.
If the time for your timer runs slower or faster than the normal speech. Please do not hesitate to contact service@rainpointus.com for further support.
Kindly note it is a common issue that the time lower down a certain part of water pressure for the whole industry. Currently, our timer will reduce around 18% We are now doing tests about how to change the mold and is it possible to do better for the new mold.
To make the timer work as good as they could, we suggest:
1. Do not use hose splitter.
2.Do not make the hose too long.
3.Please make sure the water flow is between 0.5-8 BARWe would highly appreciate if you can share your idea about how the make the water flow owrs better.
To better analyse your issue, would you please check if the filter and hose first? If the filter is stuck by particles, the water flow will be small. And we sincerely hope you can do a test to find out whether it is the timer issue or the hose issue.
Please do it as below
1. The water flow of the water tap without any timer.
2.The water flow with our timer installed on the water tap without any hose.
3. If it is possible, the water flow with other brand timer installed on the water tap without any hose. Would you please shot a video about the test and send to service@rainpointus.com. We will forward your video to our engineers and offer a reasonable solution to you.
Kindly note we only suggest to use brand new dry alkaline batteries. We do not suggest to use carbon or rechargeable batteries. Neither suggest to mix using old and new batteries. Would you please exchange batteries to brand new dry alkaline batteries and check for the batteries life span? If the problem cannot be solved even you do it as suggestion, please email to service@rainpointus.com for further support.
Wi-Fi timers should be stored inside, in a warm dry place, during winter months, when temperatures are consistently near/below freezing. 1. Turn off water spigot.2. Disconnect hose(s) from timer outlet(s) and disconnect timer from spigot.3. Manually activate the timer to open valve(s) to drain residual water from inside the timer. Gently blow into top inlet to clear additional remaining water, until no more water drains out.4. Manually activate the timer to close the valve(s).5. Remove the batteries and recycle or discard them. (For next watering season, fresh batteries must be used.)6. Loosely cover the inlet opening with a plastic plug, and outlet opening(s) with plastic cap(s) (available at hardware and garden stores), and/or place timer in a sealable plastic bag, to prevent bugs and other debris from entering the timer during storage.