Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation. For more support, please feel free to contact our customer service team.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
If your water faucet is very low and it is unable for you to install the timer, maybe you can try to use a soft hose to install on the faucet before you install the timer.
We are so sorry for the inconvenience. About the thread issue, we have do many tests and we decided to exchange the plastic to ABS plastic next year.
Moreover, metal thread had been applied on some versions. If your thread do not damaged badly, is it possible for you to wrap some teflon taps on the water faucet before installation. The teflon taps can make the timer and faucet connection well.
If the thread is badly damaged, would you please take a photo of it and send it to service@rainpointus.com with your order ID.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
Sorry for the inconvenience. We consulted this with our technicians to inspect the relevant batches of products.
We found that it may be caused by the following reasons：
The plastic quality of the product is not good, it will become brittle after long-term storage, and it is easy to break under the action of external force.
The design of the connection between the timer inlet and the faucet is unreasonable and cannot withstand a lot of pressure.And we make three steps to improve our item to solve this issue.
A. We have reinforced the water inlet pipe and added multiple diamond-shaped cylinders on the inside of the pipe to consolidate the connection.
B. For next year version, we will exchange plastics to ABS plastics,
C. We developed metal thread for some versions.
If you have any good idea about how should we do to solve this issue, please spread your words and we will highly appreciate it.To fast solve your issue, please contact our service team to make a replacement for your item.
We are sorry for the inconvenience.
For the valve might be stuck for some reason/shipping/long storage. Would you please try 5-10 times manual watering to check if it can work well.
Steps for one time manual watering:
1. Keep the tap turned off and turn the timer dial to ON；
2. Press and hold OK button for 3-5 sec enter manual mode；
3. Click OK button to open the valve；
4. few seconds later turn the dial to OFF to turn off the valve.Valve stuck issue can easily solved if you can manual turn it on and off for multiple times. Please have a try.
If not, please contact our customer service team for further support.
Sorry for the bother. Please check if the filter and hose gets stuck by particles. If yes, please clean the filter or exchange it to a new one.
You can check it as below steps.
1. Check If water comes out with strong flow if the water faucet attached nothing. If not, the water pressure is low for your water faucet.
2. Check If water comes out with strong flow after attach the timer (no hose). If not, something stuck inside the timer or the filter is stuck. Please clean the filter and the timer.
3. Check If water comes out with strong flow after attached hose on the timer outlet. If not, your hose reduce the water flow or the hose get stuck by something inside.
If your problem cannot be solve, please contact our customer service team for further support.
For this issue, first of all, please check if your timer connect to the faucet tightly. Normally, if there is a small gap between the timer and faucet, it is easily to cause leaking issue. Secondly, please check if the thread is damaged.
There is no doubt that damaged thread will cause the leaking issue. Thirdly, please check if the filter and seal ring is in good condition and in right position. The filter is very important for sealing. If the filter is damaged or missed, it is easily cause leaking issue. If the filter and seal ring are good and in right position, please wrap some teflon taps on the water faucet to check again.
If the leaking issue still exit, please take some photos to show the leaking issue and send to service@rainpointus.com. Our customer service team will offer further support for it.
We are so sorry for bother. It sounds like the inner mold is damaged. This issue happens sometimes during the shipping or the timer was hit. please take some photos to show the issue and send to service@rainpointus.com.
Our customer service team will offer further support for it.
For this issue, it might be caused by two seasons.
First of all, it might cause by the valve issue. If the valve get stuck by some reason and do not close in good position. The water will leaks out from the outlet. To solve this issue, please try multiple manual watering to make the valve in good position. The other reason for outlet leaking might be the connection between the outlet and hose is not tight enough. If there is a small between the outlet and hose, it cause leaking issue too.
For this item, if you use it along, it is a bluetooth version item. If you use the timer together with the gateway, it is a wifi version item.
For bluetooth version connection (timer alone):
Please log in your RainPoint APP - tap the + button on the top of the right - tap smart irrigation - choose and tap bluetooth irrigation timer - make sure your phone bluetooth is opening - tap next - search for the timer - tap the + button to add the timer to your app.
For wifi version connection (timer and gateway together):Please log in your RainPoint APP - tap the + button on the top of the right - tap irrigation gateway - plug the gateway into a good socket and tap next - hold and press the button on the gateway for 5 secons and tap next - confirm the indicator is blianking slowly and tap next - search for the gawaty - tap + to add the gateway to your app
After connection with the gateway, you need to connect timer with the gateway.
Please log in your RainPoint APP - tap the + button on the top of the right - tap smart irrigation - choose and tap bluetooth irrigation timer - make sure your phone bluetooth is opening - tap next - search for the timer - tap the + button to add the timer to your app.Then go back to your HOME page and tap to enter the gateway page - tap + add device on the bottom of the page - tap search for device - add the timer to your gateway.
If you purchase for a set (gateway and timer), please remeber to add the timer on the gateway page. Otherwise, you can only use the timer as a bluetooth version one.
After your connect the timer to the app, you need to set for a plan or several plans so the timer can work auto as programmed. Please tap the timer to enter the timer page.
Then you can check there is a clock sign on the bottom of the page. Please tap it to enter plan setting page. Then you can tap the + button and choose normal schedule. Then you can set for the irrigtaion start time, duration and week days you would like this plan to be triggered. Then you can tap the save button on the bottom to save your setting. If you need more plans, just tap the + button to set for more.
Before you start manual watering, kindly note the default manual watering time is 10 minutes. If you just want to manuakl irrigate 10 minutes, you can log in RainPoint app and tap the button beside the timer. If you want to edit the manual time, please tap the timer to enter the timer page. You can check there is a very big circle in the middle of the page, with irrigation duration and 10 min inside. Please clcik the irrigation duration to set the manual watering time. Then click the button to start manual watering.
Sorry for the inconvenience.
The issue is might be caused by the low version of your device. Please upgrade the device version to newest 1.6 one and reset your plan after upgrading.
Steps about how to upgrade version:
1.Log in the APP and enter the timer and gateway.
2. Click the pen signal on the top of the right.
3. Click device update and upgrade the version.
If your version is the newest one and it still do not work, please do not hesitate to send a screenshot of the device version to us. We will surely offer a reasonable solution.
Please log in your RainPoint account. Both the timer and gateway need to upgrade to the newest version. So you need to upgrade them one by one. Please log in RainPoint APP and tap the gateway to enter gateway page - click the pen signal on the top of the right - click device update and upgrade the version.After you upgrade the gateway, please go to HOME page and upgrade the timer version.
tap the timer to enter timer page - click the pen signal on the top of the right - click device update and upgrade the version.
Kindly note it is a common issue that the time lower down a certain part of water pressure for the whole industry. Currently, our timer will reduce around 18% We are now doing tests about how to change the mold and is it possible to do better for the new mold.
To make the timer work as good as they could, we suggest:
1. Do not use hose splitter.
2.Do not make the hose too long.
3.Please make sure the water flow is between 0.5-8 BARWe would highly appreciate if you can share your idea about how the make the water flow owrs better.
To better analyse your issue, would you please check if the filter and hose first? If the filter is stuck by particles, the water flow will be small. And we sincerely hope you can do a test to find out whether it is the timer issue or the hose issue.
Please do it as below
1. The water flow of the water tap without any timer.
2.The water flow with our timer installed on the water tap without any hose.
3. If it is possible, the water flow with other brand timer installed on the water tap without any hose. Would you please shot a video about the test and send to service@rainpointus.com. We will forward your video to our engineers and offer a reasonable solution to you.
Kindly note we only suggest to use brand new dry alkaline batteries. We do not suggest to use carbon or rechargeable batteries. Neither suggest to mix using old and new batteries. Would you please exchange batteries to brand new dry alkaline batteries and check for the batteries life span? If the problem cannot be solved even you do it as suggestion, please email to service@rainpointus.com for further support.
Wi-Fi timers should be stored inside, in a warm dry place, during winter months, when temperatures are consistently near/below freezing. 1. Turn off water spigot.2. Disconnect hose(s) from timer outlet(s) and disconnect timer from spigot.3. Manually activate the timer to open valve(s) to drain residual water from inside the timer. Gently blow into top inlet to clear additional remaining water, until no more water drains out.4. Manually activate the timer to close the valve(s).5. Remove the batteries and recycle or discard them. (For next watering season, fresh batteries must be used.)6. Loosely cover the inlet opening with a plastic plug, and outlet opening(s) with plastic cap(s) (available at hardware and garden stores), and/or place timer in a sealable plastic bag, to prevent bugs and other debris from entering the timer during storage.