Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation. For more support, please feel free to contact our customer service team.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
If your water faucet is very low and it is unable for you to install the timer, maybe you can try to use a soft hose to install on the faucet before you install the timer.
We are so sorry for the inconvenience. About the thread issue, we have do many tests and we decided to exchange the plastic to ABS plastic next year. Moreover, metal thread had been applied on some versions. If your thread do not damaged badly, is it possible for you to wrap some teflon taps on the water faucet before installation. The teflon taps can make the timer and faucet connection well. If the thread is badly damaged, would you please take a photo of it and send it to service@rainpointus.com with your order ID.
We really take great importance on this issue. There are three possible reasons for it.
A. Water hammer. To avoid the damage of water hammer, we sincerely suggest you can install the timer vertically. Vertically installation can mostly reduce the water hammer damage.
B. Incorrect specification. Kindly note there would be a small different for different factories even the same specification. Hence, we sincerely suggest you can wrap some teflon taps on the faucet before installation.
C. Thread issue. To solve this issue, we have lengthened the thread of our items for next year. And metal thread inlet will be applied to wifi timer first. If it works well with wifi timer, we will apply it to digital timer.
We sincerely suggest you can wrap some teflon taps on the faucet to make the connection tight. For more support, please feel free to contact our customer service team.
Sorry for the inconvenience. We consulted this with our technicians to inspect the relevant batches of products.
We found that it may be caused by the following reasons：
The plastic quality of the product is not good, it will become brittle after long-term storage, and it is easy to break under the action of external force.
The design of the connection between the timer inlet and the faucet is unreasonable and cannot withstand a lot of pressure.
And we make three steps to improve our item to solve this issue.
A. We have reinforced the water inlet pipe and added multiple diamond-shaped cylinders on the inside of the pipe to consolidate the connection.
B. For next year version, we will exchange plastics to ABS plastics,
C. We developed metal thread for some versions.
If you have any good idea about how should we do to solve this issue, please spread your words and we will highly appreciate it.To fast solve your issue, please contact our service team to make a replacement for your item.
Sorry for the bother. We found out the reason of this issue is that the welding issue. We asked our technical to try another way about welding and it works great. We have applied it to all items. Please contact customer service team to replace for a new one.
We are sorry for the inconvenience.
For the valve might be stuck for some reason/shipping/long storage. Would you please try 5-10 times manual watering to check if it can work well.
Steps for one time manual watering:
1. Keep the tap turned off and turn the timer dial to ON；
2. Press and hold OK button for 3-5 sec enter manual mode；
3. Click OK button to open the valve；
4. few seconds later turn the dial to OFF to turn off the valve.Valve stuck issue can easily solved if you can manual turn it on and off for multiple times. Please have a try.
If not, please contact our customer service team for further support.
Sorry for the bother. Please check if the filter and hose gets stuck by particles. If yes, please clean the filter or exchange it to a new one.
You can check it as below steps.
1. Check If water comes out with strong flow if the water faucet attached nothing. If not, the water pressure is low for your water faucet.
2. Check If water comes out with strong flow after attach the timer (no hose). If not, something stuck inside the timer or the filter is stuck. Please clean the filter and the timer.
3. Check If water comes out with strong flow after attached hose on the timer outlet. If not, your hose reduce the water flow or the hose get stuck by something inside.
If your problem cannot be solve, please contact our customer service team for further support.
For this issue, first of all, please check if your timer connect to the faucet tightly. Normally, if there is a small gap between the timer and faucet, it is easily to cause leaking issue. Secondly, please check if the thread is damaged.
There is no doubt that damaged thread will cause the leaking issue. Thirdly, please check if the filter and seal ring is in good condition and in right position. The filter is very important for sealing. If the filter is damaged or missed, it is easily cause leaking issue. If the filter and seal ring are good and in right position, please wrap some teflon taps on the water faucet to check again.
If the leaking issue still exit, please take some photos to show the leaking issue and send to service@rainpointus.com. Our customer service team will offer further support for it.
Sorry for the bother. Normally, if the outside temperature is different from the inner temperature of the screen, it will easily have frogs inside the screen. But the frogs will be disappeared when the temperature is the same or gets very close. But if there is a lot of water inside your screen and cause the blank screen issue, please take some photos to show the issue and send to service@rainpointus.com. Our customer service team will offer further support for it.
We have reported this issue to our technical and they are testing if there is a new mold helps. I am sure in the no long future, we can figure out this issue.
We are so sorry for bother. It sounds like the inner mold is damaged. This issue happens sometimes during the shipping or the timer was hit. please take some photos to show the issue and send to service@rainpointus.com. Our customer service team will offer further support for it.
For this issue, it might be caused by two seasons.
First of all, it might cause by the valve issue. If the valve get stuck by some reason and do not close in good position. The water will leaks out from the outlet. To solve this issue, please try multiple manual watering to make the valve in good position.
The other reason for outlet leaking might be the connection between the outlet and hose is not tight enough. If there is a small between the outlet and hose, it cause leaking issue too.
Before the connection steps, please allow me to explain how the set works. First of all, hub connects with APP via wifi. Then timer connects with hub via RF signal. So if your hub can connect with app, but the timer is unable to connect with hub, it means your wifi is totally good.
For timer and hub connection, please make sure the distance is no late than 30 meters. The distance should be shorten if there are walls, trees or other things between them. Moreover, if your timer is installed low, the soil will absorb part of the signal too. Hence, we suggest you put the timer indoor near the hub before you install it on.
Then you can open the rainpoint APP. click the + on the top of right --click Smart Irrigation on the left -- click the WIFI WATER TIMER -- click to choose irrigation hub at the bottom -- long press the (left) button on the timer around 5 seconds (make sure it is fast flicker) -- search for the device and connect the timer successfully.
After the connection is done, you can take the timer outdoor and install it on for testing.
Sorry for the inconvenience it caused to you. To better analyse your issue, we would like to d some trouble shootings with you first.
1. Please check if your batteries inside the timer are in good condition. If batteries are exhausted, the connection will be lost.
2.Please try to put the timer closer to the timer and check if the issue still exist. If you put it closer to the timer and the connection gets better. It is the distance issue.
3.Please check if the battery unit is rusty. If the battery unit is rusty, the power supply might not stable and it will cause connection issue.
4.Please let know how many timers in total you connect with one hub. Kindly note one hub can only connect with 4 timers. If your wifi signal is not strong, you need to reduce the timer amount.
5.Please check if the timer works as programmed even it is offline. Normally, the timer will work as programmed even it is offline.
If the timer is in good condition, it will connect to the hub auto if the wifi is cut off and restore. Please check and let know the situation of the timer. Please do not worry about it, if everything is good but you the issue still exist, you can email to service@rainpointus.com for further support.
If your hub and timer goes offline at the same time. Please check your wifi condition first. Please make sure your wifi is in good condition and have 2.4G wifi name and password same as the one the hub connected with at the beginning. If you shut down the 2.4G wifi after connection, the hub will go offline.
And the hub will auto connect to the router if the wifi restore. If not, please try to connect them again.
Here are some simple steps:
log in the RainPoint APP -- click the + on the top of right --click Smart Irrigation on the left -- click the Irrigation hub -- make sure you put in the name and password of 2.4GHZ wifi-- long press the on button on the hub around 5 seconds (make sure it is fast flicker) -- search for the device and connect the hub successfully.
Go back to Home page -- click the + on the top of right --click Smart Irrigation on the left -- click the WIFI WATER TIMER -- click irrigation hub at the bottom -- long press the (left) button on the timer around 5 seconds (make sure it is fast flicker) -- search for the device and connect the timer successfully.
Thank you so much for your support on RainPoint.
Please check if your WiFi is 2.4Ghz.
Our WiFi Hub and WiFi water timer can only be used for 2.4Ghz WiFi.
Please make sure your smartphone is connected to your home’s 2.4 GHz WiFi network
If your smartphone can search both the 2.4Ghz and 5Ghz bands, be sure to only connect to a 2.4Ghz WiFi network.
If your WiFi router supports dual-frequency, please set different SSID for your dual bands, then switch to the 2.4Ghz WiFi network.
It would be helpful if you can turn off the 5G or express VPN for a while when doing the connection.
Please check if your WiFi Hub and WiFi timer are normally powered on.
Normally, press the button on the WiFi hub and WiFi timer (the battery of the wifi timer is new and installed correctly), the LED will flash.
Please connect the hub first. You can connect the timer after the hub connected successfully.
Here are some simple steps:
log in the RainPoint APP -- click the + on the top of right --click Smart Irrigation on the left -- click the Irrigation hub -- make sure you put in the name and password of 2.4GHZ wifi-- long press the on button on the hub around 5 seconds (make sure it is fast flicker) -- search for the device and connect the hub successfully.
Go back to Home page -- click the + on the top of right --click Smart Irrigation on the left -- click the WIFI WATER TIMER -- click irrigation hub at the bottom -- long press the (left) button on the timer around 5 seconds (make sure it is fast flicker) -- search for the device and connect the timer successfully.
Sorry for the inconvenience. Please check if the socket supplies to power to other product. If you confirm the socket is a good one, please email to service@rainpointus.com for hub replacement.
Please check below information about google and Alexa connection.
Google connection:
To connect the timer to Google home, please connect it to smart life or tuya app first.
1. remove the timer and hub from RainPoint app
2. Connect the hub and timer to Smart life or TUYA app
Connection of hub:
A. Open TUYA or smart life APP and tap “Add device” or “+” to add a new device.
B. Tap “Others”, then select Others (wi-fi)
C. Select 2.4Ghz WiFi, and enter the password.
D. Confirm the power indicator on your WiFi hub blink rapidly (2 times per second). Then the APP will search and pair your WiFi Hub automatically
E. After the connection is successful, the color icon of irrigation hub will be displayed on the APP home screen.
Connection of timer:
A.1. Insert 4 new AA alkaline batteries into the battery tray of the timer. Restore the battery tray and make certain it is secured.
B. Tap the hub and enter the hub page, then tap “Manage added devices”
C. Tap "Add more device” and “Water valve controller”
D. Press and hold the button on the timer until the LED indicator blink rapidly (2 times per second). Then select “confirm the indicator is blinking rapidly” and tap “Next”. The APP will search and pair your WiFi timer automatically
E. 5. After the connection is successful, the color icons of WiFi timer and WiFi socket will be displayed on
After connection of timer and hub to smart life or tuya app, please log in your google home.
1. Please tap “add and management”
2. Please tap “+ set up device”
3. Please tap “works with google” and search for “smart life”
4. Choose “smart life”, it might need you to type in your smart life account and choose read and accept the terms.
5. Choose “smart life” or “TUYA SMART”, it might need you to type in your smart life password.
6. Authorize
7. log out google home and log in account.
It might take few seconds and you can check your timer shows on the home page.
Alexa Connection:
To connect the timer to Alexa, please connect it to smart life or tuya app first.
1. remove the timer and hub from RainPoint app
2. Connect the hub and timer to Smart life or TUYA app
Connection of hub:
A. Open TUYA or smart life APP and tap “Add device” or “+” to add a new device.
B. Tap “Others”, then select Others (wi-fi)
C. Select 2.4Ghz WiFi, and enter the password.
D. Confirm the power indicator on your WiFi hub blink rapidly (2 times per second). Then the APP will search and pair your WiFi Hub automatically
E. After the connection is successful, the color icon of irrigation hub will be displayed on the APP home screen.
Connection of timer:
A.1. Insert 4 new AA alkaline batteries into the battery tray of the timer. Restore the battery tray and make certain it is secured.
B. Tap the hub and enter the hub page, then tap “Manage added devices”
C. Tap "Add more device” and “Water valve controller”
D. Press and hold the button on the timer until the LED indicator blink rapidly (2 times per second). Then select “confirm the indicator is blinking rapidly” and tap “Next”. The APP will search and pair your WiFi timer automatically
E. 5. After the connection is successful, the color icons of WiFi timer and WiFi socket will be displayed on
After connection of timer and hub to smart life or tuya app, please log in your Alexa.
1. click the “Discover Skills&Games”
2. Click the upper search box and input “Smart life” to search, then click the “Smart life” icon.
3. Click the “ENABLE TO USE” to enable the skill
4. Click the “Accept” to allow Amazon Alexa to open Smart life.
After you connection the timer to the app, you need to set irrigation plans to make it work auto and release your hands. Please following step to set for your plan.
1. please log in your ranipoint app and tap to enter the timer you would like to set for plans.
2.tap Plan page to set for plan. You an check that you can set for three plans for one timer.
3. you need to set for the watering start time, duration (it is for hours and minutes, not minutes and seconds), and week days you would like this plan to be triggered.
4. tap the button and turn it to green from gray to save your setting.
It is very easy to set for your irrigation plans.
You can check the rain delay button on the bottom of your plans. Kindly note it is one time rain delay. It means if you tap to run a rain delay for 24 hours. It will be expired after 24 hours. You need to tap to run it again next time. It is not smart watering delay.
For more support, you can contact service@rainpointus.com for help.
You can set a smart rain delay for your timer. It is a smart timer.
Before you set a smart rain delay for the timer, you need to make sure the location of your home is correct. Otherwise, the app cannot get the right weather forecast.
1.Log in your RainPoint APP and tap Smart on the bottom.
2.Tap + button on the top of the right and click when weather changes.
3.Choose weather and rainy
4.Tap next and run the device
5.Choose the timer you want for rain delay and choose watering delay duration.
Save your setting and you are good with the smart rain delay.
For manual watering for this item, you can only run it within an hour.
Please log in your RainPoint APP and tap the timer you want to run the manual watering. Then tap Irrigatin Control on the bottom and you are in the manual watering page now. You can edit the circle about the watering time you want and tap the button below the time to turn on the valve. Now your hand is free for this watering duration. The valve will be turned off auto after the time runs out.
To better analyse your issue, would you please confirm some information first?
Please check if your timer works on time but notification sent to you in wrong time or your time be triggered to turn on valve randomly.
If it is the notification, please screenshot your plans, notification page, the virtual ID, and mark this down with an email and send to service@rainpointus.com.
If it is the timer issue, please email service@rainpointus.com and describe your issue to get a replacement.
Here is the way to get your timer virtual ID.
Open the APP - click the timer - cilk the pen sign on the top of right - click device information below the timer picture - copy the virtual number.
Currently, you can set the timer to turn on the valve to irrigate by soil moisture. But it is unable to turn of the valve by moisture. The watering time is depends on the manual watering you set on irrigation control page. The reason why we set it like this is considering the safety issue. f the internet loss connect during the watering, the close-valve task will not be triggered. As a result, you might loss a lot because of water waste. And water wasting is not environmental friendly. It is much safer to set the program watering according to manual watering time.
Kindly note it is a common issue that the time lower down a certain part of water pressure for the whole industry. Currently, our timer will reduce around 18% We are now doing tests about how to change the mold and is it possible to do better for the new mold.
To make the timer work as good as they could, we suggest:
1. Do not use hose splitter.
2.Do not make the hose too long.
3.Please make sure the water flow is between 0.5-8 BARWe would highly appreciate if you can share your idea about how the make the water flow owrs better.
To better analyse your issue, would you please check if the filter and hose first? If the filter is stuck by particles, the water flow will be small. And we sincerely hope you can do a test to find out whether it is the timer issue or the hose issue.
Please do it as below
1. The water flow of the water tap without any timer.
2.The water flow with our timer installed on the water tap without any hose.
3. If it is possible, the water flow with other brand timer installed on the water tap without any hose. Would you please shot a video about the test and send to service@rainpointus.com. We will forward your video to our engineers and offer a reasonable solution to you.
Kindly note we only suggest to use brand new dry alkaline batteries. We do not suggest to use carbon or rechargeable batteries. Neither suggest to mix using old and new batteries. Would you please exchange batteries to brand new dry alkaline batteries and check for the batteries life span? If the problem cannot be solved even you do it as suggestion, please email to service@rainpointus.com for further support.
It could be that the Android 14 beta test system is not compatible with the old RainPoint version, please update to the newest version of the RainPoint app on Google Play.
Please confirm if your plan is set to “Irrigation by quantity”, and your water faucet is on, see if it pops up “flow meter error”. If yes, then the built-in water meter is broken, we will offer you a replacement timer. If the plan is set to “Irrigation by quantity”, and the faucet is turned off, the water meter will detect that there is no water flow, and the app will pop up “flow meter error” and the valve will run for about 4-5 minutes and turn off the valve automatically.
Wi-Fi timers should be stored inside, in a warm dry place, during winter months, when temperatures are consistently near/below freezing. 1. Turn off water spigot.2. Disconnect hose(s) from timer outlet(s) and disconnect timer from spigot.3. Manually activate the timer to open valve(s) to drain residual water from inside the timer. Gently blow into top inlet to clear additional remaining water, until no more water drains out.4. Manually activate the timer to close the valve(s).5. Remove the batteries and recycle or discard them. (For next watering season, fresh batteries must be used.)6. Loosely cover the inlet opening with a plastic plug, and outlet opening(s) with plastic cap(s) (available at hardware and garden stores), and/or place timer in a sealable plastic bag, to prevent bugs and other debris from entering the timer during storage.